Privacy Policy
PRIVACY POLICY
RLY Healthy Skin
Effective Date: November 2, 2026
Website: https://www.rlyonline.com
1. Introduction
Welcome to RLY Healthy Skin. We value your trust and are committed to respecting and protecting your personal information.
This Privacy Policy explains how RLY Healthy Skin (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, make a purchase, sign up for our communications, or otherwise interact with us.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
Personal and Contact Information
● First and last name
● Email address
● Telephone and mobile phone numbers
● Billing and shipping addresses
Order and Payment Information
● Products purchased
● Order history
● Billing details
● Payment transaction information
Payment information is processed through our payment service providers. We do not intentionally store complete payment card numbers on our own systems.
Website and Device Information
● IP address
● Browser type and device information
● Website activity and browsing behavior
● Cookies and similar tracking technologies
● Pages and products viewed
Marketing Preferences
● Email marketing subscription status
● SMS marketing subscription status
● Communication preferences
● Responses to promotions and marketing campaigns
3. How We Collect Your Information
We collect information when you:
● Visit or browse our website.
● Create an account or complete a purchase.
● Enter your information during checkout.
● Subscribe to our email newsletter.
● Voluntarily sign up to receive SMS marketing messages.
● Contact customer service.
● Participate in promotions, surveys, or special offers.
● Interact with our website through cookies and similar technologies.
4. How We Use Your Information
We use collected information to:
● Process and fulfill orders.
● Provide shipping and delivery updates.
● Communicate with customers regarding purchases.
● Respond to customer questions and requests.
● Improve our website, products, and customer experience.
● Send promotional emails and text messages when customers have provided the required consent.
● Provide special offers, product announcements, and brand updates.
● Prevent fraudulent transactions and protect our business.
● Comply with applicable legal obligations.
5. SMS and Text Message Marketing
RLY Healthy Skin may offer customers the opportunity to receive promotional text messages.
When you voluntarily provide your mobile number and separately opt in to SMS marketing, you agree to receive marketing text messages from RLY Healthy Skin. These messages may include:
● Special promotions and discounts.
● New product announcements.
● Birthday and seasonal offers.
● Exclusive customer offers.
● Product updates and brand news.
SMS Consent
Providing your mobile number does not automatically enroll you in marketing text messages. SMS marketing consent is voluntary and is not a condition of purchasing products from our store.
Message Frequency
Message frequency varies depending on your interaction with our brand and current promotions.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
How to Opt Out
You can unsubscribe from SMS marketing at any time by replying STOP to any marketing text message.
For assistance, reply HELP where supported or contact us using the contact information listed below.
SMS Privacy
We respect your privacy. Mobile numbers and SMS consent information collected for text messaging will be used to administer our messaging program and send the communications you have authorized.
We may share relevant information with service providers that help us operate our SMS program, including Shopify and applicable messaging service providers. These providers may process information on our behalf to deliver messages and support the program.
We do not share SMS consent or mobile opt-in information with third parties or affiliates for their own independent marketing or promotional purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our store.
These technologies may help us:
● Remember shopping cart items.
● Understand website traffic.
● Improve website performance.
● Personalize shopping experiences.
● Measure marketing campaign performance.
You may be able to manage cookies through your browser settings and any privacy preferences made available on our website.
7. How We Share Your Information
We may share personal information with trusted service providers when necessary to operate our business, including:
● Shopify, which hosts and supports our online store.
● Payment processors that facilitate transactions.
● Shipping and fulfillment providers.
● Email and SMS marketing service providers.
● Website analytics and technology providers.
● Professional advisers and legal authorities when required.
These providers receive information necessary to perform their services and are expected to handle it in accordance with applicable requirements.
We do not sell customers’ personal information for monetary compensation. We do not share SMS opt-in consent with third parties for their independent marketing.
8. Data Storage and Security
Your information may be stored and processed through Shopify and other trusted service providers that help us operate our business.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
● Request access to personal information we maintain about you.
● Request correction of inaccurate information.
● Request deletion of certain personal information.
● Withdraw consent to marketing communications.
● Opt out of certain data processing or sharing activities where applicable.
● Request a copy of certain personal information in a portable format.
To make a privacy request, contact us using the information below.
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.
Unsubscribing from marketing messages does not automatically delete information we must retain for order processing, accounting, legal, or other legitimate business purposes.
10. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
RLY Healthy Skin is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of those websites before providing personal information.
11. Children’s Privacy
Our website and products are intended for a general consumer audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected, we will take appropriate steps to address it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.
Any updates will be posted on this page with a revised effective date.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
RLY Healthy Skin
Website: https://www.rlyonline.com
Email: info@rlyonline.com
Thank you for trusting RLY Healthy Skin with your information.